At Benvi Transport Services, our payment policy is designed to provide a clear and convenient process for both our customers and our company.
Booking Deposit – 50%
A 50% deposit is required at the time of booking to confirm the reservation. This advance payment allows Benvi Transport Services to secure arrangements for the trip.
Remaining Balance – 50%
The remaining 50% balance is payable 24 Hours before the trip.
Customers are kindly encouraged to make both the initial 50% payment and the remaining 50% balance as early as possible.
All payments must be made through the payment methods provided by Benvi Transport Services.
At Benvi Transport Services, we understand that travel plans may change. We therefore aim to maintain a simple, fair and transparent cancellation policy for our customers.
Cancellation 48 hours or more before the scheduled trip:
The customer will receive a 100% refund of the amount paid.
Cancellation less than 48 hours before the scheduled trip:
As preparations for the trip may already involve expenses, Benvi Transport Services will review the actual costs already incurred specifically for the booking.
This process will be carried out transparently together with the customer. Relevant receipts or invoices for expenses such as fuel and other trip-related costs will be presented to the customer for review. Only confirmed expenses will be deducted, and the remaining balance will be refunded to the customer.
No-Show:
If the customer does not arrive at the agreed pick-up location at the scheduled time and has not cancelled or notified Benvi Transport Services in advance, the booking will be considered a no-show and no refund will be provided.
Customer Notice
We kindly encourage our customers to inform us of any cancellation as early as possible. Early notice allows us to avoid unnecessary expenses and helps us provide the best possible service.
At Benvi Transport Services, we are committed to handling cancellations with transparency, fairness and respect for every customer.
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